firmware 5036a

 

 

 

Stock rom - download

 

HERE

SPFlashTools - download

HERE

Unpack files, start SPFT, open scatter file, Manually select ALL files,
which are not ticked (except cache and userdata).

Flash the phone, post results, and use thanks button if this helped.

All works fine, just re-tested (I always download file first, check it and then post)

maybe it's an pc issue (missing Microsoft XML parser or visual c libraries),
try on some other pc, or update those components I mentioned.

OR .... download first Alcatel Online Updater tool -

HERE,
and and try with it (have you tried that first ? select 5036 as model)

If it see phone normally, then it's windows problem.

Also, try with newer SPFT - download

 

HERE